Atlassian Jira Service Management

Author: e | 2025-04-25

Welcome to Atlassian's status page hub. Below you'll find status information for each of Atlassian's products and services. Jira. Jira Service Management . Jira Work Management.

Jira Service Management Jira Service - Atlassian

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.*Except Fisheye and CrucibleSummaryWriting an automation rule that fits your use case is not always easy, as it might be difficult to know where to start at first.This page provides a list of automation rules covering various areas, such as basic operations, Jira Software/Jira Service Management automation, integration with external applications, sending notifications, etc.Even though these rules might not address your exact use case, they might be a good starting point for writing your own custom automation rule.SolutionAutomation rule templatesLink to each category:Basic Jira issue operationsJira Software automationsJira Service Management automationsAutomation Rules related to Insight/Assets fieldsSending emails to Jira users including list of issuesIntegrating with external applications and Jira REST APIRule schedulingMiscellaneous use casesBasic Jira issue operationsJira Software automationsThe rule templates listed below provide ways to manipulate fields such as Story Points, Epics, Advanced Roadmap Teams, Parent links:Automation rules related to Advanced Roadmap fields (Parent Link, Team, Target Date...)Jira Service Management automationThe rule templates listed below provide ways to manipulate fields such as Request Participants, Organizations, and Customer Request Types:Automation Rules related to Insight/Assets fieldsSending emails to Jira users including the list of issuesIntegrating with external applications and Jira REST APIRule schedulingMiscellaneous use casesUpdated on September 11, 2024Was this helpful?It wasn't accurateIt wasn't clearIt wasn't relevantStill need help?The Atlassian Community is here for you.

Jira Service Management IT - Atlassian

Light theme as the original theme won’t be supported anymore.Binary installers available for this releaseWe’ve decided to bring back binary installers for the Jira 10.3 release and its following bug fix releases. We’re still investigating the upgrade processes and working towards better support of the manual upgrade path, so this decision only applies to the Jira 10.3 LTS. The following feature releases (for example 10.4 and 10.5) won't include installers.Ignore warnings from Atlassian Package ScannerAtlassian Package Scanner verifies if there are no .jar files providing the same package, potentially with a different version. After you upgrade to Jira Software Data Center 10.3 or Jira Service Management Data Center 10.3, Atlassian Package Scanner will notify you about packages with the same content provided by different .jar files.This is due to Embedded Crowd still migrating to the new version of the platform and still using password-cipher, while Jira has already moved to atlassian-secrets but still has to provide password-cipher for backwards compatibility. atlassian-secrets embeds password-cipher, which is why Atlassian Package Scanner notices them, but since the content is the same, the following warnings may be safely ignored (note the duplicated lines—those appear because the .jar files are placed both in /lib and atlassian-jira/WEB-INF/lib): JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.db.config.password' with different versions. Files: atlassian-secrets-api-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.protocol' with different versions. Files: atlassian-secrets-store-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.utils' with different versions. Files: atlassian-secrets-store-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.cipher' with different versions. Files: atlassian-secrets-store-5.0.4.jar and password-cipher-base-1.4.0.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.protocol' with different versions. Files: password-cipher-base-1.4.0.jar and atlassian-secrets-store-5.0.4.jar JIRA-Bootstrap WARN [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'com.atlassian.secrets.tomcat.utils' with different versions. Files:

Jira Service Management Features Jira Service - Atlassian

For different types of companies.Which teams can Jira help?As Jira grew in popularity and companies adopted agile approaches across multiple teams, Atlassian expanded it to offer services to different teams.Business teamsJira Work Management is the platform’s basic project-management tool, designed for teams outside of software development and IT. Departments such as HR, marketing, finance, and operations use Jira Work Management for change requests, workflow approvals, and general task management.Software development teamsJira Software offers the features in Jira Work Management and includes the functionality that software development teams need to plan, track, and ship software products. Software teams use this tool for bug tracking, managing basic software-development tasks, and project management.Jira Software also supports development teams that use Kanban, Scrum, and other popular agile frameworks.IT service teamsCall center managers, helpdesk agents, and other support professionals use Jira Service Management for issue ticketing, incident management, and change management.Jira Service Management gives your customers a way to ask for help and your agents a way to deliver that help and track their efforts.Portfolio management and delivery management teamsJira Align provides portfolio managers, delivery managers, and executives a way to see work across all their software development teams.Jira Align is an enterprise planning platform that connects product, program, and portfolio strategy to technical execution.How can product managers use Jira?The work of a product team includes many areas of focus at different levels of granularity.You need to understand your customers, discover their problems, identify potential solutions and develop a solution that is valuable, viable, feasible,. Welcome to Atlassian's status page hub. Below you'll find status information for each of Atlassian's products and services. Jira. Jira Service Management . Jira Work Management.

Jira and Jira Service Management - Atlassian Support

Benefits of migrating to JSM from a legacy solution are countless. Jira Service Management Pricing: Calculating Hard CostsJSM licensing fees are certainly one of the most significant and easily quantifiable hard costs related to implementing the solution. Unlike many competitors, Atlassian strives to be transparent about costs, so you will find the latest per-user Jira Service Management pricing on its website. The company offers four different plans, each with their own pricing structure.1. Free PlanSubscriptions start at $0 as Jira Service Management's pricing is completely free for up to three service agents with the basic plan, but storage and email notifications are limited. It’s a good fit for small teams and a smart way to get started if you just want to try it out. Here are some key takeaways:Templates for ITSM, customer service, human resources and moreMulti-channel guide including customer portal, security, email, and chatWork intake through customizable forms, workflows, and queuesEmbedded knowledge baseAlerts, on-call schedules, and incident template assetsSupport from Atlassian Community is also included for free2. Standard PlanThe Standard plan offers a lot of value for the money. You can have up to 20,000 agents with this plan, but it doesn’t have quite as much functionality at Premium plans. If you can do without asset management, this might be a fit for you. Consider these features to help you make your decision:Custom-branded help centerUnlimited email notificationsAudit logs and multi-region data residencyUp to 20,000 agents and unlimited customersRegional support3. Premium PlanThe Premium plan is an excellent solution for busy IT service desks and the overall recommendation for users. Jira Service Management's features include asset management capabilities and a 99.9% uptime SLA, but you’ll have to pay extra for Atlassian Guard to connect to your identity provider. Here’s what you need to know: Included premium AI-powered service and operationsVirtual service agentAsset and configuration managementIncident and problem managementChange management Deployment gating with CI/CD toolsAdvanced alert integrations and incident investigationReal-time incident monitoring24/7 support for critical issues99.9% uptime SLA4. Enterprise PlanThe Enterprise plan is essential if you need more than one site, and Guard is included to manage users across sites. Atlassian

Jira Service Management Download - Atlassian

2 February 2021We're excited to present Jira Service Management 4.15.HighlightsMindville Insight is now included in Jira Service Management Data CenterCustomer portal improvementsOfficial mobile support for your service projectsImproved data insights, now also for Jira Service ManagementDisplaying image attachments in email notifications MoreRead the upgrade notes for important details about this release and see the full list of issues resolved. Compatible applicationsIf you're looking for compatible Jira applications, look no further:Jira Software 8.15.x release notes Mindville Insight is now included in Jira Service Management Data CenterMindville Insight is a powerful app for asset and configuration management that lets you create and manage your IT and business assets, and interact with them through requests, incidents, changes, and more. Whether it’s hardware, software, or office equipment, you can see everything you own at a glance and categorize it in a clear way. Learn moreSee what you own at a glanceAssign mobile phones, laptops, and other equipment to specific employees and link them to the locations they're based in so you can quickly solve requests. Define your business services and their dependencies such as hosts, databases, application software and more, so you can see your whole infrastructure and understand it in detail.Interact with your assetsWhenever you need to make a change, a major incident hits, or a service request comes in, you can link the asset in your issue, so that people working on it get instant context and know all the relevant details. Insight Discovery on the houseIf you don’t feel like adding your assets manually, Insight Discovery will help you gather data from all hosts and devices on your network, pulling it all into the Mindville Insight database. We’re making this app available to download for free for Data Center users of Insight. You can get it from the Atlassian Marketplace.Get Insight - Asset ManagementInsight - Asset Management is integrated into Jira Service Management Data Center 4.15. For customers using Jira Service Management Data Center 4.14 or earlier, the Insight - Asset Management app is available for free from the Atlassian Marketplace.If you’re a server customer and already have Insight - Asset

Jira Service Management Mobile - Atlassian

Cloud support offerings are bundled with Standard, Premium, and Enterprise plans. The Cloud Free plan* has access to self help resources. Premium 24/7 for high impact issues Faster response times Enterprise 24/7 for all technical issues Senior support team Fastest response times Phone support Standard Premium Enterprise Products Standard Jira, Jira Service Management, Jira Product Discovery, Confluence, Bitbucket, Atlas, Compass, Loom Premium Jira, Jira Service Management, Confluence, Bitbucket Cloud, Atlassian Guard, Atlas, Compass Enterprise Jira, Jira Service Management, Confluence, Atlassian Guard* Support Packaging Standard Bundled with paid standard software license Premium Bundled with paid premium software license Enterprise Bundled with paid enterprise software license Support Team Standard Cloud support team Premium Cloud support team Enterprise Dedicated senior team Phone Support Standard Not available Premium Not available Enterprise Dedicated phone number Support Entitlements (who can raise support requests) Standard Product and site admins of Standard product sites Premium Product and site admins of the Premium product and organization admins Enterprise Product and site admins of the Enterprise product and organization admins Technical Support Hours Standard 9 hrs per day Mon - Fri Premium L1: 24/7 L2: 24/5 (Mon - Fri)L3, L4: 9 hrs (Mon - Fri) Enterprise 24/7 Initial Response Time (IRT) L1: Application Down Standard L1: 2 business hours Premium L1: 1 hour Enterprise L1: 30 mins L2: Serious Degradation Standard L2: 6 business hours Premium L2: 2 hours Enterprise L2: 2 hours L3: Moderate Impact Standard L3: 1 business day Premium L3: 1 business day Enterprise L3: 8 hours L4: Low Impact / Inquiry Standard L4: 2 business days Premium L4: 2 business days Enterprise L4: 24 hours Priority support is bundled with each Data Center license (see exceptions below). Premier support can be purchased for a higher level of support. Priority 24/7 for high impact issues Senior support team Faster response times Premier 24/7 for all issues Senior support team Fastest response times Phone support Select Priority Premier Products Select Jira, Jira Service Management, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Jira Align, Crowd Priority Jira, Jira Service Management, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd Premier Jira, Jira Service Management, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd Support Packaging Select Bundled with non-Priority eligible Data Center software licenses Priority Bundled with each Data Center software license. Exceptions: For Bitbucket, only customers with 251 or more users (the 500 user tier and above) will be eligible.Bamboo, only customers with 100 or more agent tier will be eligible. Premier Purchase required separately Support Team Select Regionally based team Priority Senior team Premier Dedicated senior team Phone Support Select Not available Priority L1 tickets only Premier Dedicated phone number Support Entitlements (who can raise support requests) Select Admins of products with 25+ users (4+ users for Jira Service Management) Priority Admins of sites associated with Priority Support Premier Premier Named Contacts (three named contacts) Support Hours Select 9 hrs per day Mon - Fri Priority L1: 24/7 L2: 24/5 (Mon - Fri) L3: 9 hours per day (Mon - Fri) L4: 9 hours per. Welcome to Atlassian's status page hub. Below you'll find status information for each of Atlassian's products and services. Jira. Jira Service Management . Jira Work Management. Atlassian Support; Documentation; Jira Service Management; Jira Service Management Release Notes; Jira Service Management 10.3.x release notes; Jira Service