Download Zoho Desk Chat

Common support needs. This can help small businesses and startups offer as much support as possible without overloading their customer service staff.A 30-day free trial is available, and paid plans start from $9/agent/month, billed annually. LEARN MORE ABOUT LIVEAGENT: Zoho Desk is a customer service and support software designed to help businesses manage and track their customer interactions and inquiries. It offers a range of features, including a ticketing system, customer portal, automated rule engine, and integrations with other Zoho and third-party applications. As a customer service chat software, Zoho Desk allows users to embed live chats at various customer touchpoints, whether it's on a website or mobile. Additionally, its multi-channel ticket management system allows businesses to manage customer interactions from various platforms such as email, live chat, telephone, social media, and web forms, all within a single dashboard. By having all customer interactions in one place, small businesses can provide timely and consistent support.Another significant benefit of Zoho Desk is its automation capabilities, particularly in ticket assignment. The software can automatically route customer queries to the appropriate department or agent, reducing the time and effort required to manually assign tasks. This automation ensures that customer issues are addressed promptly and by the right personnel, enhancing the overall efficiency of the support team.Integrations include Google Workspace, Microsoft Office 365, Slack, Jira, Trello, Asana, Dropbox, OneDrive, Box, GitHub, Bitbucket, Zendesk, Salesforce, HubSpot, Intercom, Freshdesk, and other Zoho apps. LEARN MORE ABOUT ZOHO DESK: Zoho SalesIQ is customer engagement and live chat

Customer support 7-day free trial + free plan available Book DemoOpens new window From $19/user/month Get Custom PricingOpens new window Website 6 LiveAgent LiveAgent’s agent view chat interface features highlight important information, including real-time updates on active users and their personal details. Best for multilingual live chat 30-day free trial Book DemoOpens new window From $15/agent/month (billed annually) Get Custom PricingOpens new window Website 7 Zoho Desk The chat module within Zoho Desk allows customer service agents to manage tickets and live chat interactions with customers. Best for multi-channel ticket management 15-day free trial Book DemoOpens new window From $7/user/month (billed annually) Get Custom PricingOpens new window Website 8 Zoho SalesIQ Zoho SalesIQ's customization options help streamline the customer service process. Best for its easy-to-use, customizable interface 15-day free trial available Book DemoOpens new window From $7/operator/month Get Custom PricingOpens new window Website 9 3CX With 3CX, teams can use message templates to quickly respond to any chat message, including live chat, SMS, and WhatsApp direct messages. Best customer service chat software for escalating live chats to phone calls Free for up to 10 users Book DemoOpens new window From $175/year (10 users) Get Custom PricingOpens new window Website 10 CoSupport AI CoSupport AI supports customer service chats with response suggestions and automation capabilities. Best for customer support and business intelligence in one Free demo available Book DemoOpens new window Pricing upon request Get Custom PricingOpens new window Website Other Options: Quality Customer Service Chat Software For Small Business If

Widgets for each of your brands. It has a live chat app. Zoho also offers a CRM that lets you spot opportunities, be more efficient, and reduce costs while improving your capability as a support agent. You can integrate your Zoho CRM and Zendesk accounts to give your sales and support teams an unhindered flow of information by providing your customer support agents with Contact, Lead, and Potential details straight from Zoho CRM. A support team requires all possible information about their customers, in the proper context, before starting an interaction. The Zoho and Zendesk integrations give information about your Zoho CRM Leads, Contacts, and Potentials inside every Zendesk support ticket. Zoho Desk live chat features include:Proactive chatCanned responsesOffline formCustomizable branding Integration capabilities RoutingZoho Desk lets you try any of its plans for free for 15 days. Its most popular plan, the Professional plan, is $23 per agent per month, billed annually. However, this plan does not include live chat. Live chat only comes with its Enterprise plan, which is $40 per agent per month, billed annually.8. PodiumImage creditPodium’s Interaction Management platform lets you capture leads straight from your website to a text conversation. The most interesting Podium feature is the ability to turn web chat conversations into text messages. However, this also means users are forced to communicate via SMS—even if they want to continue the conversation over your website. Research also shows that customers prefer social messaging channels, like Facebook Messenger and WhatsApp, over traditional SMS. Benefits of Podium include smart responses to automatically respond to FAQs like business hours or store locations and multi-location transfers to transfer conversations from one business location to another. You also have the ability to customize your chat widget with a greeting, avatar, or after-hours reminder. Podium has a live chat app, too. Podium live chat features include:Proactive chatCanned responsesCustomizable branding Offline formIntegration capabilitiesPodium has different pricing options. To get specific numbers, you’ll need to fill out a form on Podium’s website.9. BirdeyeImage creditBirdeye Webchat is an all-in-one customer experience and reviews software for multi-location businesses. According to Birdeye, its live chat

Software that helps businesses engage with their customers in real-time, track visitor behavior, and analyze data to improve their sales and support processes.It's a comprehensive solution that offers various features that small businesses need to enhance their customer engagement and support. It's easy to use, and the pricing is affordable, making it a great option for small businesses with limited budgets.Zoho SalesIQ's real-time visitor tracking allows you to track your website visitors' behavior in real-time, providing insights into what they're looking for and how you can engage with them. Its customizable chat widgets allow you to match your branding, making it a seamless part of your website. And its intelligent chat routing directs chats to the most appropriate agent based on the visitor's behavior and the agent's availability.Integrations include Zoho CRM, Zoho Desk, and Zoho Campaigns, as well as Google Analytics and Salesforce.Plans start at $7/operator/month, and they offer a 15-day free trial. LEARN MORE ABOUT ZOHO SALESIQ: 3CX is a business communications solution designed to replace the traditional private branch exchange (PBX) system. It is a software-based PBX system with a cloud-hosted option. It offers users various capabilities including a live chat function, instant messaging, web conferencing, and CRM integration.3CX’s live chat feature is a great way to initiate non-intrusive connections between agents and customers at scale. Since often live chats end up being forwarded to a call center agent, 3CX's live chat tool is designed so that it’s easier to elevate the conversation from live chat to an

Offers extensive customization options, allowing businesses to tailor the software to their unique needs, processes, and workflows.Affordability and Scalability: Zoho Desk's flexible pricing plans and scalable architecture accommodate businesses of all sizes, from startups to large enterprises.Integration with Other Zoho Products: Zoho Desk seamlessly integrates with other Zoho products, such as CRM, email marketing, and project management tools, creating a cohesive and powerful business suite.Continuous Innovation and Updates: Zoho Desk undergoes regular updates and enhancements, ensuring customers benefit from the latest features, security patches, and industry best practices. read more... Enhanced Customer Insights: Gain a 360-degree view of customer interactions and preferences, enabling personalized service and improved customer satisfaction. Streamlined Case Management: Automate case routing and tracking to ensure timely resolution and reduce the workload on customer service agents. Proactive Customer Engagement: Utilize AI-driven insights to anticipate customer needs and address issues before they escalate, fostering loyalty and trust. Omni-Channel Support: Provide consistent and seamless support across multiple channels, including email, chat, social media, and phone, ensuring customers can reach you through their preferred method. Knowledge Base Integration: Empower agents with access to a comprehensive knowledge base, allowing them to quickly find solutions and provide accurate information to customers. Performance Analytics: Monitor and analyze key performance indicators (KPIs) to identify trends, measure success, and make data-driven decisions to enhance service quality. Customizable Workflows: Tailor workflows to match your specific business processes, ensuring that your customer service operations are efficient and aligned with your organizational goals. Scalability: Easily scale your customer