NICE inContact CXone Email API

And pay-as-you-go helps you control costs. VCC for Government is based on the NICE+inContact CXone cloud, which is FedRAMP Authorized at the Moderate impact level.We provide integrated solution support with the right expertise and consultative approach to customizing platforms to fit your agency's mission and requirements. Bottom line—we provide you with single accountability—one Verizon team with consultants, engineers, and support resources.20+ years of hosted contact center experience.200+ professional services consultants.Broad portfolio and scale to support your global business.Verizon named inContact Top Carrier Award in 2016. Value Added Services from VerizonVerizon provides you with a world-class platform from NICE+ inContact and surrounds it with traditional services the public sector has enjoyed. Speak to a Verizon collaboration expertWe have the expertise to help government agencies of all sizes take on their greatest challenges. Let us show you how Verizon and Cisco collaboration solutions can transform your government agency into a workplace of the future.FedRAMP hotline: 1-877-297-7816

Integrate with any call centre technology easily. This means Bright Pattern can integrate with CRMs like Salesforce, Microsoft Dynamics, Oracle ServiceCloud, and your own native record management system. Bright Pattern can also integrate AI for agent assistance and natural language processing capabilities. Finally, Bright Pattern provides a mobile application called Bright Pattern Mobile that puts the Bright Pattern’s software into an employee’s smartphone, connecting any employee in the company to the customer journey as part of Bright Pattern’s new Omni-Enterprise CX™ technology. Best for: Cloud-Based PlatformTrue Omnichannel CommunicationsComprehensive Integrations with Any CRMAI Integrations with IBM, Google, Microsoft, etc.Omnichannel Quality ManagementBright Pattern MobileOmni-Enterprise CX™Integration with Microsoft Products, like Microsoft Teams Pricing: Digital Only Package: $50 per user/monthStandard Package: $85 per user/monthOmni CX: $120 per user/month 2. NICE CXOne NICE CXone can be described as an enterprise level solution that is ideal for large and complex service businesses. It empowers managers to improve the standards of customer service while maintaining the control of costs. This includes quality management tools and workforce planning that encourage constant improvement in the planning of resources and service delivery. NICE inContact is the unifying multichannel cloud platform from NICE CXone is a platform that offers various call routing options such as IVR. Its workforce management tools allow efficient scheduling of agents based on their capabilities, and uniquely connects workers management to e-learning and eLearning, which is extremely useful for teams who are engaged in frequent training of staff. Best for: Automation workflowsTicket routingNative integrationsAPILive chat softwareTracking and

Recording and MonitoringCRM IntegrationWorkforce ManagementReal-time ReportingPricing:Mitel offers custom pricing depending on the specific needs of the business.6. NICE inContact CXoneDescription: NICE inContact CXone is a robust cloud-based contact center platform that offers omnichannel routing, workforce optimization, analytics, and AI-powered automation, making it a top-tier solution for customer service.Features:Omnichannel RoutingWorkforce OptimizationAnalyticsAI Automation and Self-ServiceReal-time and Historical ReportingCRM IntegrationsPricing:NICE inContact offers custom pricing based on the needs of the business, starts at $100/month.7. RingCentral Contact CenterDescription: RingCentral Contact Center is a cloud-based solution packed with features such as automatic call distribution, interactive voice response, and integrated CRM, ensuring seamless customer interactions.Features:Automatic Call Distribution (ACD)Interactive Voice Response (IVR)CRM IntegrationReal-time Reporting and AnalyticsOmnichannel CommunicationWorkforce ManagementPricing:RingCentral offers custom pricing based on the specific needs of the business.8. Zendesk TalkDescription: Zendesk Talk is a cloud-based call center software that integrates with the Zendesk customer support platform, focusing on improving customer service through efficient call routing, IVR, call recording, and analytics.Features:Call Recording and MonitoringIVR and Automatic Call DistributionVoice Mail and CallbackReal-time AnalyticsIntegration with Zendesk SupportPricing:Zendesk Talk starts at $49/month for Suite Team.Suite Growth – $79/ monthSuite Professional – $99/ monthSuite Enterprises – $150/ month9. Aspect ViaAspect Via is a cloud-based contact center solution that provides omnichannel customer engagement, workforce optimization, and analytics for improved customer experiences.Features:Omnichannel Customer EngagementWorkforce OptimizationSelf-Service IVRPredictive DialingCRM IntegrationsReal-time Reporting and AnalyticsPricing:Aspect Via offers custom pricing based on the specific needs of the business.10. Amazon ConnectDescription: Amazon Connect is an AWS cloud-based contact center service that enables businesses to deliver exceptional omnichannel customer experiences. It is scalable and cost-effective, offering features like automatic call distribution, interactive voice response, and real-time analytics.Features:Automatic Call Distribution (ACD)Interactive Voice Response (IVR)Real-time and Historical AnalyticsScalabilityIntegration with AWS servicesContact flows for personalized customer experiencesPricing:Amazon Connect follows a pay-as-you-go pricing model based on usage, with no upfront costs or long-term commitments.What to Look for in a Phone System?When choosing a phone system for your business or organization, it’s important to consider various factors to ensure that the system meets your communication needs and enhances efficiency. Here’s what to look for in a phone system:Scalability: As your business grows, your communication needs will change. Look for a phone system that can easily scale up or down to accommodate changes in the number of users and call volume.Reliability and Quality: Ensure that the phone system provides high-quality voice communication without disruptions. Check the provider’s reputation and ask for uptime guarantees to ensure your

A long legacy of serving the government and protecting personal data and privacy. In fact, the rigorous security of VCC for Government earned it FedRAMP Authorized**, a universal standard for government cloud-based applications. Designed for Government Dedicated infrastructure is designed for US agencies and standardized FedRAMP security parameters. Data Protection FIPS 140-2-compliant, end-to-end data encryption as well as user role configurations helps personal and agency data stay protected. Reviews and Audits FedRAMP authorization means regular third party audits, continuous scanning for vulnerabilities, and monthly security reviews. **Verizon’s Virtual Contact Center for Government is built on the NICE inContact FedRAMP Authorized CXone Customer Experience Platform. AdaptiveRapidly scale up, down, or across departments with flexible technology to meet the needs of contact center teams of any size. Meanwhile, gain insight from present performance with interactive reporting that helps guide more agile resource-planning and decision-making.Informed DecisionsStandard or custom, historical or current, the VCC for Government analytics provide direct data access that informs changes at any level.On-demand ScalabilityOur pay-per-seat structure allows you to quickly and affordably deploy the services or capabilities that fit what you need.Call Volume ManagementVCC for Government manages call volume spikes, so you can effortlessly adapt to national events or fluctuating seasonal demands. EffectiveArmed with the right user data, reliable engagement tools, and performance feedback, call center agents can more effectively reach citizens or federal employees and respond to their dynamic needs, driving to greater productivity and user satisfaction.Agent EngagementAccess to the latest technology and tools helps you attract and retain

Categories where NICE CXone and Rostrvm competeCloud Contact Center SoftwareCustomer ExperienceChoose Technologies to compareComparing the customer bases of NICE CXone and RostrvmComparing the customer bases of NICE CXone and Rostrvm, we can see that NICE CXone has 444 customer(s), while Rostrvm has 8 customer(s). In the Cloud Contact Center Software category, with 444 customer(s) NICE CXone stands at 9th place by ranking, while Rostrvm with 8 customer(s), is at the 61st place.NICE CXone9th444 CustomerRostrvm61st8 CustomerComparing the market share of NICE CXone and RostrvmNICE CXone has a 1.83% market share in the Cloud Contact Center Software category, while Rostrvm has a 0.03% market share in the same space.Compare NICE CXone vs Rostrvm customers by geographyComparing NICE CXone and Rostrvm customers based on their geographic location, we can see that NICE CXone has more customers in United States, United Kingdom and Australia, while Rostrvm has more customers in United Kingdom.Customer Movements for this monthGain actionable insights about the buying patterns of NICE CXone vs Rostrvm’s target audience.NICE CXone0 Customer1 CustomerRostrvmNo Data found for RostrvmFAQFind answers to the most often asked questions by users.What are the different markets in which NICE CXone and Rostrvm compete against each other?NICE CXone and Rostrvm compete against each other in the Cloud Contact Center Software, Customer Experience.How does the market share of NICE CXone and Rostrvm compare in the Cloud Contact Center Software market?How many customers are acquired by NICE CXone and Rostrvm in the Cloud Contact Center Software segment?What are the countries in which NICE CXone and Rostrvm has more customers?Choose Technologies to compareSave 15 hours a week on sales researchGet free emails, firmographics, technographics, and keyword intent from any website. Qualify leads on the go. Do intelligent outreaches and close deals faster.Install Now