Qualtrics CustomerXM
Author: g | 2025-04-25
Learn about Qualtrics CustomerXM, read verified user reviews and explore Qualtrics CustomerXM features, pricing, and details now. Qualtrics CustomerXM 2025 Overview:
Qualtrics CustomerXM for Digital - YouTube
Back-to-top#scroll resize@window->versus#layout scroll@window->back-to-top#scroll scroll@window->versus#efFlyout" data-controller="back-to-top versus" data-back-to-top-target="page"> Gainsight Customer Success Gainsight 49 reviews Qualtrics CustomerXM Qualtrics 23 reviews Compare Gainsight Customer Success, Qualtrics CustomerXM How To Use This Head-to-Head Comparison SoftwareReviews captures the most compelling, useful, and detailed end user information on software satisfaction to help evaluate, compare, and ultimately select the best solution for your business. Our head-to-head tool contrasts fourteen aspects of the software and the vendor, allowing you to get into a granular comparison between your potential partners. Our proprietary evaluation methodology is built on decades of experience helping businesses select software. We surface key elements every prospective buyer should review and understand prior to selecting a software provider. This includes a detailed review of user satisfaction, comparing top features in the category, and, perhaps the most important element, a comprehensive overview of the customer experience, what we measure as the Emotional Footprint. Overall Ratings SoftwareReviews uses multiple data points to measure user satisfaction with their software. The dimensions rated have been chosen as they provide a comprehensive assessment of software performance across multiple aspects of the solution and provide a quick comparison between the platforms. Use this section to compare high-level metrics to quickly understand what matters most to you and contrast any major gaps between your options. Likeliness to Recommend Plan to Renew Satisfaction that Cost is Fair Relative to Value Overall Capability Satisfaction Overall Feature Satisfaction There's More. A Lot More. Log in or Register to compare these products across our entire database of detailed metrics including individual vendor capabilities, detailed feature ratings, and 25 granular ways of looking at the vendor relationship. Already familiar with the software? Back to top
Qualtrics CustomerXM Alternatives and Competitors
About Languages in QualtricsQualtrics is available in multiple languages. This support page has links to resources across the site on how you can select different languages in your Qualtrics account or projects. You will also find a list of the specific languages available to you.Areas of the Product Where Language Can Be SetAs a user, you can navigate the Qualtrics platform, create dashboards and launch surveys in several languages. These are the areas of the product that are available in multiple languages. To learn more about how to enable these options or use these features, see the linked support pages.In the next section, Language Availability, we’ll provide a list of the specific languages available in each part of the Qualtrics platform.Survey translation: These are languages you can launch your survey in. To add more languages to your survey, click on survey options and use the Survey TranslationQtip: There are three ways you can make a survey available in multiple languages:1) Qualtrics can help you translate your survey into any of the supported languages using our paid professional translation services. (See Language Availability.)2) Your organization can provide the translated version of the survey and upload it right inside Qualtrics.3) From right inside Qualtrics, you can automatically translate your survey using the free Google Translate API. Please note that, as with all machine-translated content, the translation obtained via the Google Translate API may not be fully correct or accurate.Qtip: For a list of the language codes we support, see the Translate Survey support page.Best practice methodology: Sets of questions prepared by teams of experts within Qualtrics that you can launch in multiple languages, and which follow best-practice methodology.Qualtrics account language: System-wide language available in all areas of the XM platform (from Admin, to Contacts, to Projects, to the homepage). This is the language you navigate your Qualtrics account in. See Account Settings for how to adjust this.CX / EX Dashboards: Languages that can be used in EX and CX Dashboards translations.360 participant portal: Languages available in the 360 participant portal interface.Tickets: Languages available in the Tickets page.Text iQ: Some languages are supported by Text iQ functionality, such as topics, sentiment analysis, or recommended topics. You can find details on language and functionality on Text iQ Functionality.Translate comments: The option to translate comments is available in all Google Translate API-supported languages. This can help you read and understand text written by respondents in different languages.Qtip: Open-text responses will always appear in the language in which they were submitted unless they are translated. This is true for all responses, even if the respondent submits a response in a language that isn’t supported by Qualtrics.Language AvailabilityQualtrics is available in multiple languages and the platform allows you to launch surveys and programs in several languages. Click on the items below to see which actions are supported in different languages:Launching a survey in a specific languageYou may want to give respondents the option to take your survey in a specific language. Qualtrics allows you to translate yourCX Tech Day 2025 - Qualtrics CustomerXM (Qualtrics)
You collect, analyze, and act on feedback gathered from multiple touchpoints. You can use it to create and distribute surveys, consolidate data in real-time, and apply advanced analytics to draw meaningful insights.The software’s predictive intelligence and statistical analysis features encourage a data-driven approach to decision making across the organization.Qualtrics XM Standout Features and Integrations:Qualtrics XM’s biggest standout feature is its holistic approach to experience management. This allows users to gather, analyze, and act on data concerning customers, products, employees, or brand experiences. You can make every session an opportunity to enhance the customer experience, without asking visitors to provide any information. Analysts can watch replays of visitor sessions to uncover the context. This makes it easy to understand the root cause of frustrations, errors, and negative engagement metrics.Integrations are available with many different platforms to improve workflows and enhance data analysis. These include CRM tools such as Salesforce, communications tools like Slack, and HR platforms like Workday. Qualtrics XM is also compatible with data visualization and business intelligence tools such as Tableau. LEARN MORE ABOUT QUALTRICS XM: Other Qualitative Data Analysis Software Here are some other contenders that didn’t quite make my list, but may be a great fit for your particular use case: Dovetail For creating an insights hub to resurface findings Dedoose For a cross-platform qualitative analysis app webQDA For analyzing data in a distributed environment HyperRESEARCH For a flexible, cross-platform tool Raven’s Eye For intelligent natural language analysis Glimpse For a self-serve human research platform Atlas.ti For OpenAI integration Monkey Learn For no-code text analytics Square Feedback For analyzing private customer feedback Delve For finding rigorous, human insights quickly If you still haven't found what you're looking for here, check out these related customer experience management tools that we've tested and evaluated. Customer Service Software Help Desk. Learn about Qualtrics CustomerXM, read verified user reviews and explore Qualtrics CustomerXM features, pricing, and details now. Qualtrics CustomerXM 2025 Overview: CX Tech Day 2025 - Qualtrics CustomerXM (Qualtrics) - Download as a PDF or view online for free. Submit Search. CX Tech Day 2025 - Qualtrics CustomerXM (Qualtrics)The Total Economic Impact Of Qualtrics CustomerXM
Every time. FAQs Yes, completely free. There are no hidden charges and no credit card required. If you wish to upgrade to a more substantial package, either purchase directly in the product or speak to a member of our team who will be happy to help. No, there is not an expiry on your free survey account. You're free to use your survey tool whenever you need. You can build a wide range of surveys to find customer, employee, brand, product, and marketing research insights. You can also build surveys to collect event signups or planning information, event feedback, faculty & student satisfaction, informed consent, or a variety of other purposes. Use Qualtrics' 50+ pre-built templates to get started, or start from scratch. There is a limit of 500 responses per survey for your free account. While you may only have three active survey at any given time, there is no limit on the number of surveys you can create. You can return to Qualtrics Surveys and create new surveys whenever you need. Yes, if you would prefer to create your own content instead of relying on one of Qualtrics' 50+ pre-built templates, you can build your own survey from the ground up, using 8 different question types. Yes, you will get recommendations as you build your survey with ExpertReview, your built-in survey expert that makes sure you ask the right questions every time. Yes, with Qualtrics Surveys you can distribute through multiple channels including email and online, to meet respondents where they are. Of course! Every account has access to reporting features meaning you can understand your results and share them with the right people. If you are interested in exploring all that Qualtrics has to offer, you can opt into a 30-day trial of DesignXM, which will giveThe Total Economic Impact of Qualtrics CustomerXM
An earlier study, 56% of employees said that additional paid time off would make them more loyal to an organization. (Fierce Inc)Likewise, 54% of companies with onboarding programs reported higher employee engagement. (SHRM)A 2018 study found that 77% of employees who had a formal onboarding process were able to reach their first performance goals. (Urban Bound, 2018)Of those who don’t hit their first performance goals, 50% did not have a formal onboarding process. (Urban Bound, 2018)89% of HR leaders surveyed by SHRM agreed that ongoing peer feedback and check-ins have a positive impact on their organizations. (SHRM/Globoforce, 2018)92% of employees believed showing empathy is an important way to advance employee retention. (Business Solver, 2020)Employees who participate in a structured onboarding program are 69% more likely to stay with an organization for 3 years. (ClickBoarding, 2020)76% of new hires feel socialization is most important. (ClickBoarding, 2020)On-boarding Engagement IssuesA recent Qualtrics study found that in the US, there are 62% engaged workers overall. (Qualtrics, 2020)For other countries, the same study found that Australia has 56% of workers and 42% in Hong Kong are disengaged. (Qualtrics, 2020)Meanwhile, businesses spend $37 billion to maintain unproductive workers annually. (Urban Bound, 2018)Onboarding lays down the groundwork for the entire employee experience. A lackluster onboarding experience can result in poor performance and employee disengagement. An employee’s onboarding experience can even affect the rest of his/her time with your company. To better keep track of how they spend their time, using employee monitoring software will help a lot.6. Workforce Retention StatisticsOnboarding has a tremendous role to play in employee retention. Does your company have a good onboarding program? These retention stats will show its relation to onboarding.Traditional OnboardingAside from salary, 75% of employees say that the important factor that they consider when applying for work is benefits. (CareerBuilder,Qualtrics CustomerXM Customer Reviews 2025
Customer support platforms. Cauliflower also provides comprehensive API access capabilities. This allows businesses to develop custom integrations and incorporate chatbot functionality into existing business systems. LEARN MORE ABOUT CAULIFLOWER: LiGRE is a multi-lingual web platform for analyzing qualitative data quickly. It allows you to design surveys to gather feedback, code important segments, and rank or weight your data. Why I picked LiGRE: This qualitative data analysis tool helps researchers transcribe, analyze, and organize complex datasets. It uses advanced tools to automate the transcription process and supports categorization and coding of data.Other features include robust data visualization options that allow data to be presented in many different ways. The software also includes a range of collaboration tools that make it easy for teams to work together, regardless of where the team members are located. LiGRE Standout Features and Integrations:Standout features include AI-powered transcription and deep thematic analysis. The software also offers a Memo feature which allows researchers to jot down thoughts, ideas, reflections, and interpretations. This happens directly within the software during data analysis. LiGRE also supports data analysis in multiple languages, making it a useful tool for international research.For automated transcription, LiGRE supports over 40 languages, from Afrikaans to Vietnamese. This includes support for transcribing and codiying data in right-to-left languages like Arabic and Hebrew.LiGRE integrates readily with the most popular word processing software, making it easy to import and export textual data. Multiple audio and video file types can be imported, and integrations with cloud storage platforms ensure efficient and secure data management. Qualtrics XM uses advanced digital analytics, behavioral heuristics, and session replay to help you understand the user experience. You can analyze broken digital journeys and drop-off points to inform decision-making and create a better user experience. Why I picked Qualtrics XM: This experience management platform helps. Learn about Qualtrics CustomerXM, read verified user reviews and explore Qualtrics CustomerXM features, pricing, and details now. Qualtrics CustomerXM 2025 Overview: CX Tech Day 2025 - Qualtrics CustomerXM (Qualtrics) - Download as a PDF or view online for free. Submit Search. CX Tech Day 2025 - Qualtrics CustomerXM (Qualtrics)Comments
Back-to-top#scroll resize@window->versus#layout scroll@window->back-to-top#scroll scroll@window->versus#efFlyout" data-controller="back-to-top versus" data-back-to-top-target="page"> Gainsight Customer Success Gainsight 49 reviews Qualtrics CustomerXM Qualtrics 23 reviews Compare Gainsight Customer Success, Qualtrics CustomerXM How To Use This Head-to-Head Comparison SoftwareReviews captures the most compelling, useful, and detailed end user information on software satisfaction to help evaluate, compare, and ultimately select the best solution for your business. Our head-to-head tool contrasts fourteen aspects of the software and the vendor, allowing you to get into a granular comparison between your potential partners. Our proprietary evaluation methodology is built on decades of experience helping businesses select software. We surface key elements every prospective buyer should review and understand prior to selecting a software provider. This includes a detailed review of user satisfaction, comparing top features in the category, and, perhaps the most important element, a comprehensive overview of the customer experience, what we measure as the Emotional Footprint. Overall Ratings SoftwareReviews uses multiple data points to measure user satisfaction with their software. The dimensions rated have been chosen as they provide a comprehensive assessment of software performance across multiple aspects of the solution and provide a quick comparison between the platforms. Use this section to compare high-level metrics to quickly understand what matters most to you and contrast any major gaps between your options. Likeliness to Recommend Plan to Renew Satisfaction that Cost is Fair Relative to Value Overall Capability Satisfaction Overall Feature Satisfaction There's More. A Lot More. Log in or Register to compare these products across our entire database of detailed metrics including individual vendor capabilities, detailed feature ratings, and 25 granular ways of looking at the vendor relationship. Already familiar with the software? Back to top
2025-04-14About Languages in QualtricsQualtrics is available in multiple languages. This support page has links to resources across the site on how you can select different languages in your Qualtrics account or projects. You will also find a list of the specific languages available to you.Areas of the Product Where Language Can Be SetAs a user, you can navigate the Qualtrics platform, create dashboards and launch surveys in several languages. These are the areas of the product that are available in multiple languages. To learn more about how to enable these options or use these features, see the linked support pages.In the next section, Language Availability, we’ll provide a list of the specific languages available in each part of the Qualtrics platform.Survey translation: These are languages you can launch your survey in. To add more languages to your survey, click on survey options and use the Survey TranslationQtip: There are three ways you can make a survey available in multiple languages:1) Qualtrics can help you translate your survey into any of the supported languages using our paid professional translation services. (See Language Availability.)2) Your organization can provide the translated version of the survey and upload it right inside Qualtrics.3) From right inside Qualtrics, you can automatically translate your survey using the free Google Translate API. Please note that, as with all machine-translated content, the translation obtained via the Google Translate API may not be fully correct or accurate.Qtip: For a list of the language codes we support, see the Translate Survey support page.Best practice methodology: Sets of questions prepared by teams of experts within Qualtrics that you can launch in multiple languages, and which follow best-practice methodology.Qualtrics account language: System-wide language available in all areas of the XM platform (from Admin, to Contacts, to Projects, to the homepage). This is the language you navigate your Qualtrics account in. See Account Settings for how to adjust this.CX / EX Dashboards: Languages that can be used in EX and CX Dashboards translations.360 participant portal: Languages available in the 360 participant portal interface.Tickets: Languages available in the Tickets page.Text iQ: Some languages are supported by Text iQ functionality, such as topics, sentiment analysis, or recommended topics. You can find details on language and functionality on Text iQ Functionality.Translate comments: The option to translate comments is available in all Google Translate API-supported languages. This can help you read and understand text written by respondents in different languages.Qtip: Open-text responses will always appear in the language in which they were submitted unless they are translated. This is true for all responses, even if the respondent submits a response in a language that isn’t supported by Qualtrics.Language AvailabilityQualtrics is available in multiple languages and the platform allows you to launch surveys and programs in several languages. Click on the items below to see which actions are supported in different languages:Launching a survey in a specific languageYou may want to give respondents the option to take your survey in a specific language. Qualtrics allows you to translate your
2025-04-19Every time. FAQs Yes, completely free. There are no hidden charges and no credit card required. If you wish to upgrade to a more substantial package, either purchase directly in the product or speak to a member of our team who will be happy to help. No, there is not an expiry on your free survey account. You're free to use your survey tool whenever you need. You can build a wide range of surveys to find customer, employee, brand, product, and marketing research insights. You can also build surveys to collect event signups or planning information, event feedback, faculty & student satisfaction, informed consent, or a variety of other purposes. Use Qualtrics' 50+ pre-built templates to get started, or start from scratch. There is a limit of 500 responses per survey for your free account. While you may only have three active survey at any given time, there is no limit on the number of surveys you can create. You can return to Qualtrics Surveys and create new surveys whenever you need. Yes, if you would prefer to create your own content instead of relying on one of Qualtrics' 50+ pre-built templates, you can build your own survey from the ground up, using 8 different question types. Yes, you will get recommendations as you build your survey with ExpertReview, your built-in survey expert that makes sure you ask the right questions every time. Yes, with Qualtrics Surveys you can distribute through multiple channels including email and online, to meet respondents where they are. Of course! Every account has access to reporting features meaning you can understand your results and share them with the right people. If you are interested in exploring all that Qualtrics has to offer, you can opt into a 30-day trial of DesignXM, which will give
2025-03-27An earlier study, 56% of employees said that additional paid time off would make them more loyal to an organization. (Fierce Inc)Likewise, 54% of companies with onboarding programs reported higher employee engagement. (SHRM)A 2018 study found that 77% of employees who had a formal onboarding process were able to reach their first performance goals. (Urban Bound, 2018)Of those who don’t hit their first performance goals, 50% did not have a formal onboarding process. (Urban Bound, 2018)89% of HR leaders surveyed by SHRM agreed that ongoing peer feedback and check-ins have a positive impact on their organizations. (SHRM/Globoforce, 2018)92% of employees believed showing empathy is an important way to advance employee retention. (Business Solver, 2020)Employees who participate in a structured onboarding program are 69% more likely to stay with an organization for 3 years. (ClickBoarding, 2020)76% of new hires feel socialization is most important. (ClickBoarding, 2020)On-boarding Engagement IssuesA recent Qualtrics study found that in the US, there are 62% engaged workers overall. (Qualtrics, 2020)For other countries, the same study found that Australia has 56% of workers and 42% in Hong Kong are disengaged. (Qualtrics, 2020)Meanwhile, businesses spend $37 billion to maintain unproductive workers annually. (Urban Bound, 2018)Onboarding lays down the groundwork for the entire employee experience. A lackluster onboarding experience can result in poor performance and employee disengagement. An employee’s onboarding experience can even affect the rest of his/her time with your company. To better keep track of how they spend their time, using employee monitoring software will help a lot.6. Workforce Retention StatisticsOnboarding has a tremendous role to play in employee retention. Does your company have a good onboarding program? These retention stats will show its relation to onboarding.Traditional OnboardingAside from salary, 75% of employees say that the important factor that they consider when applying for work is benefits. (CareerBuilder,
2025-04-14HomeBrandsEye vs. Freshdesk vs. Verint MessagingBrandsEye vs Freshdesk vs Verint Messaging comparisonThe compared BrandsEye and Freshworks solutions aren't in the same category. BrandsEye is ranked #19 in SC , and holds a 0.5% mindshare in the category. Freshworks is ranked #6 in CEM , with an average rating of 8.4, and holds a 4.8% mindshare. Additionally, 93% of Freshworks users are willing to recommend the solution. Comparison Buyer's GuideWe performed a comparison between BrandsEye, Freshdesk, and Verint Messaging based on real PeerSpot user reviews.Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM.To learn more, read our detailed Social CRM Report (Updated: February 2025).Review summaries and opinionsMindshare comparisonFeatured ReviewsUse our free recommendation engine to learn which Social CRM solutions are best for your needs.841,302 professionals have used our research since 2012.Top IndustriesCompany SizeQuestions from the CommunityComparisonsProduct ReportsAlso Known AsOverviewSample Customers Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: February 2025.841,302 professionals have used our research since 2012.
2025-04-01Take actions that positively impact your customers.For a real-world example, let’s look at how Qualtrics xFlow – our platform that enables you to automate any experience management processes and take action – helped Imperfect Foods, a digitally based grocery service fighting food waste, to better understand its customers’ experience.Imperfect Foods connected its CDP to the Qualtrics XM Directory, which allowed them to:Create and maintain contactsMark completed deliveries as transactions within the customer’s XMD contact profileReturn customer experience data to Imperfect Foods’ data warehouseThe result? Within just a few weeks Imperfect Foods captured 100% of its active customer base as Experience IDs. That enabled highly targeted sampling and survey automation schemes, as well as allowing Imperfect Foods to understand key churn drivers by segment and take action in real-time.“The first thing our Ops teams look at in the morning is our order experience survey,” says Connie Wang, Director of Customer Insights at Imperfect Foods. “Our Customer Care team was able to easily implement a closed-loop program focused on problem-solving and action because we connected feedback with other sources of customer information from day one.“Implementing OUR CDP-Qualtrics integration was one of the best decisions I made standing up our CX program.How do you choose a customer data platform (CDP)?Choosing the right customer data platform for your business can seem like a daunting task, but it really comes down to a few key factors.First and foremost, you’ll want to think about your business’s specific needs when it comes to how and why you want to manage customer data. What kind of data are you looking to collect and manage? How much of it will there be? Do you need to segment your customers? Do you need to personalize your marketing efforts? The feature sets listed by the CDPs on offer should help you narrow down your options.What’s important, though, is to think about the future, rather than the here and now. Or, in other words, look for a data management platform that offers scalability. The CDP you choose should be able to grow as your business does, and as your customer base expands. After all, you might not need to collect and manage data for a million customers today, but who knows what might be the case tomorrow?Two really important factors to take into account are ease of use and the ability to integrate with the rest of your tech stack. A thoughtfully-designed customer data platform will make it much easier for your team to collect, manage, and analyze customer data while being able to integrate with other tools such as CRM, email, and customer experience management suites will allow you to really make the most of the data you gather.Ultimately, a robust customer data platform will help you make better use of the near-limitless customer data that’s available out there. Do that, and you’ll improve customer engagement, drive positive customer experiences, and bolster the customer lifetime value of each and every person you do business with.
2025-04-22