Bmc track it

Skip to main contentBMC Track-it! was used as a secondary helpdesk ticketing system for our organization. I say secondary because we have two IT teams - Hardware, and Software - Software stuck with our old ticketing system. We went with BMC Track-it! because it appeared that it would handle our need to track issues. It was supposed to make it easier for the technicians to keep track of, and keep our users apprised of progress on issues.ProsThere are a LOT of self-help documents to help get it configured.The email integration is fairly simple.ConsConfiguration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.Email integrationMutiple-tech supportUser self-help password resetKnowledgebaseThe configuration is a bit daunting. We had the software for two years and never got it configured quite right.Spent a lot of wasted time trying to get the software to do what we wanted.We paid for licensing for two years and spent quite a few hours mailing back and forth with support. Overall, a loss.We just started playing with Mojo. It integrates with Google Enterprise so that's a plus. We're looking forward to giving this one a try as we've played with multiple Help Desk packages and I feel like Mojo might be the one. BMC Track-it! has a far better interface, in my opinion. But the back-end is really what I'm focusing on at the moment.Do you think BMC Track-It! delivers good value for the price?NoAre you happy with BMC Track-It!'s feature set?YesDid BMC Track-It! live up to sales and marketing promises?NoDid implementation of BMC Track-It! go as expected?NoWould you buy BMC Track-It! again?NoThis software would be excellent in a multi-tech, multi-user, multi-site environment. There are a LOT of options to configure to support situations with multiple techs and sites. Field service techs can take advantage of the mobile app. We're a non-profit, but it would work well for normal MSP or Consultant situations as well. Software and hardware inventory trackingAsset lifecycle monitoringAsset relationship management

BMC Helix ITSM - PowerPoint PPT Presentation Description: Cloudaction BMC Helix ITSM, developed by BMC Software, revolutionizes service management with its advanced features. Our BMC Helix ITSM services streamline processes, ensuring seamless IT service delivery. Utilizing cutting-edge technology, BMC Helix ITSM is at the forefront of the IT service management landscape, offering unmatched efficiency and reliability. Visit for details. – PowerPoint PPT presentation Number of Views:2 lessTranscript and Presenter's NotesTitle: BMC Helix ITSM 1Advanced Features and Capabilities of BMC Helix ITSM 2BMC Helix ITSMBMC Helix ITSM, formerly known as BMC Remedy, is a popular and comprehensive IT Service Management (ITSM) solution provided by BMC Software. It is designed to help organizations manage and streamline their IT service and support processes, allowing them to deliver efficient and responsive IT services to their employees and customers. 3Reporting and Analytics and Change ManagementReporting and Analytics It provides reporting and analytics tools to track key performance indicators and identify areas for improvement in IT service management. Change Management This feature assists in planning, implementing, and tracking changes to the IT environment. It ensures that changes are made without negatively impacting the stability of IT services. 4Self-Service PortalThe self-service portal this bmc software enables users to submit service requests, track their progress, and access knowledge articles and other support materials. The portal provides a personalized and intuitive user experience, reducing the need for users to contact the IT service desk. 5Mobile AppBMC Helix ITSM's mobile app enables IT teams and users to access the solution from their mobile devices. The app provides a range of features and capabilities, including incident management, asset management, and knowledge management. 6Integration with Other SystemsBMC Helix ITSM can be easily integrated with other systems and applications, such as ERP, HR, and CRM systems. The solution provides a range of APIs and connectors that enable seamless integration with other systems. 7ConclusionCONTENTSBMC Helix ITSM is a comprehensive IT service management solution that enables organizations to manage their IT services and operations efficiently. The solution offers a wide range of features and capabilities, including incident management, problem management, change management, asset management, service level management, and knowledge management. BMC ITSM also offers advanced features and capabilities, such as AI and machine learning, a self-service portal, a mobile app, and integration with other systems. 8(No Transcript) > -->

Track-It!, the IT helpdesk solution developed by business service management software company BMC Software, is plagued by several vulnerabilities, the CERT Coordination Center at Carnegie Mellon University (CERT/CC) warned this week.A total of three flaws were identified by Pedro Ribeiro of Agile Information Security in BMC Track-It! version 11.3.0.355.One of the vulnerabilities has been cataloged as “missing authentication for critical function” and has been assigned the CVE identifier CVE-2014-4872. The flaw can be exploited by a remote unauthenticated attacker to upload and download files, and execute arbitrary code.“BMC Track-It! exposes several dangerous remote .NET services on port 9010 without authentication. .NET remoting allows a user to invoke methods remotely and retrieve their result. The exposed service FileStorageService allows for arbitrary file upload and code execution. The exposed service ConfigurationService allows for retrieval of configuration files which contain both application and domain credentials,” CERT/CC wrote in its advisory.The second vulnerability, CVE-2014-4873, can be exploited by an authenticated user for blind SQL injection by entering comparison operators in the POST string for the /TrackItWeb/Grid/GetData page.The third issue, CVE-2014-4874, is related to permissions, privileges and access control, and it can allow a remote authenticated attacker to download arbitrary files on the /TrackItWeb/Attachment page.Advertisement. Scroll to continue reading.CERT/CC is unaware of a practical solution to the problem. Using a firewall to block inbound requests to port 9010 prevents access to the vulnerable methods, but it could interfere with the normal operation of the software, the organization explained.“BMC takes application security seriously. We have a dedicated product application security team which monitors incoming alerts sent to our [email protected] alias, as well as all AppSec related issues reported by customers through our support team, via Twitter or directly from Application Security researchers. We work hard to respond to these alerts and repair all CVSS critical or high vulnerabilities found in any of our products,” BMC Software representatives told SecurityWeek.In this particular case, the company says it’s aware of the vulnerabilities and its AppSec team has been working on addressing them. BMC Software also noted that it has contacted Pedro Ribeiro regarding his findings, and is