Extension vonage

Active and the desired extension or forwarding phone number has been correctly entered.If forwarding calls to another Vonage Extension, confirm that the phones associated with the Extension are properly registered through Vonage. Unregistered devices may cause issues. See Device Registration for details or to confirm registration status: Sign in to the Admin Portal.Click Phone System, then Devices.Click View Registration/Provisioning Status. When forwarding calls to VBC extensions or phone numbers, check the settings for the extension as well as each phone to ensure they are correctly entered and there are no features enabled, such as Call Forwarding, Do Not Disturb, or voicemail, that may interfere with the call or cause it to be answered unexpectedly.If forwarding calls to a phone number from another service (such as a cell phone), check the settings (such as voicemail and call forwarding) for those services.Make test calls to the extension or phone number to which calls are being forwarded and ensure they ring properly when called. Did this article answer your question?

Device.Assign Extension to Device/PhoneLog in to the Devices tab of Admin Portal.Click on the device you want to configure; the Edit Device page opens.Go to the Primary Extension dropdown and select an extension in the list.Review and confirm that the device name, location, and emergency services location are all correct.Scroll down to the Phone Configuration section and click the Refresh button to reset the device profile URL time.Click the Save button in the upper right corner of the screen.Factory Reset the PhonePanasonic phones use Redirect to Provisioning Server (RPS) to be set up. Once your phone has been added to the Vonage system and you perform a factory reset, it contacts Panasonic before being redirected to Vonage to automatically download a profile for use with Vonage.Panasonic 600Step 1: Enable Web Access Press the Menu button.Go to Settings and then press OK.Go to Other Option and then press OK.Go to Embedded Web and then press OK.Verify ON is highlighted and then press OK. Step 2: Acquire IP Address Press the Menu button.Go to Settings and then press OK.Go to Status and then press OK.Go to IPv4 Settings and then press OK.Go to IP Address, press OK and then document the result. Step 3: Factory Reset Phone Open a web browser on a computer connected to the same network as your phone and then enter the phone's IP address in the Address bar.Sign in with the following credentials: Username admin Password adminpass or or vonage NOTE: If you cannot sign into the web interface, see Troubleshoot Issues. Once setup is complete, your password is your Vonage account number. Click the Maintenance tab and then click Reset to Defaults (on left).Click the Reset to Carrier Defaults button and then click OK. Your phone reboots several times before the factory reset completes. Once completed you are ready to make and receive calls.Panasonic 500/550 SeriesStep 1: Enable Web Access Press the MENU button.Press #534 on the handset or base.Verify that On is highlighted and then press SAVE. Or Press the MENU button.Navigate to IP service and then press SELECT.Scroll to Network setting and then press

Panasonic Phone Setup Updated: 11/20/2023 3:30 PM Panasonic phones purchased from Vonage Business during signup are already added to the account but are not assigned to a specific extension. Super Users / Account Administrators can click here for an interactive guide to complete the setup or see Assign Extension to Device/Phone below.IMPORTANT: A Factory Reset is required if the phone was used with a prior service provider.See Preferred Phones for compatible models.Add a Device/Phone to Your AccountBefore you set up your phone, it must be added to your account if purchased through a third party. Add Device/Phone to Account Devices purchased from Vonage are already added to the account, but not set up or assigned to any specific extension. See the next section, Assign Extension to Device/Phone, to complete the setup. Devices added to the account can either be: Left unassigned for future use or as a shared device dedicated to hoteling/used by multiple users at separate timesAssigned to a specific user’s extension to make or receive calls. Add Devices to Account that Were Purchased from a Third Party Follow the steps below or click here for an interactive guide to walk you through adding the device to your account. You will be prompted to log in if you are not already logged in to your account. Log in to the Devices tab of Admin Portal.Click the Add Device button and complete the fields: Enter the Device Name. Select the Location of the new device (if you have multiple locations).Select the Emergency Services Location. (Specify the physical address of the device to ensure emergency personnel are dispatched to the correct location.)Select the Make of the new device. Select the Model of the new device (optional). Enter the MAC Address (should be 12 hexadecimal digits (0-9,A-F)). Click the Save button in the upper right corner of the screen. Now the device is ready for hoteling/hot-desking use or for assignment to a specific Extension. NOTE: After saving the new device, it appears in the table on the Devices tab. The Assignment is listed as Unassigned until an extension is set to the

Will complete. Use Service During Number Transfer When you transfer a phone number to Vonage, you are assigned a Temporary Virtual Number that is removed when the transfer is complete. Because you have a temporary number, you can make and receive calls as soon as you set up your Vonage adapter.Sign in to your Online Account to view your Temporary Virtual Number and check the status of your number transfer. Mobile Apps Available Vonage Apps Vonage offers three apps that can be downloaded to your iPhone or Android phone: Vonage Extensions, Vonage Mobile and Vonage Business.Use the Extensions App to link up to two phone numbers to your Vonage service so you can make and receive calls on the go for the same rates as your Vonage calling plan.To use the Vonage Mobile App, a Vonage calling plan is not needed. Instead, purchase talk credits so you can make low cost international calls on up to five linked devices. You can additionally talk, text and exchange video chats worldwide for free with other Vonage Mobile users.With the Vonage Business App, customers continue to have access to the full functionality of their business plan on the go. Download/Use Extensions App Download/Use Vonage Business App Download/Use Vonage Mobile App Go to your app store.Search for Vonage Mobile.Install the app.See Vonage Mobile App for details on how to use. You can also visit the Help Center within the app. Cancel Cancel Service Vonage does not offer the ability to cancel your service online

Can I link mobile numbers to any Vonage calling plan?Yes. You can link up to two non-Vonage U.S. mobile phone numbers to any Vonage calling plan with the exception of Power User plans. If you are on a Power User plan, you can only link one phone number.I have two Vonage phone numbers. Can I link phones to both?Yes. If you have two Vonage calling plans, you can link two phone numbers to each.What type of phone can I use to link my Vonage service?You can link any type of phone to your Vonage service including Windows, BlackBerry and or even landline phones. To do so, sign in to your Online Account to link your phone number and then you use an Access Number and your Security PIN to make call. If you have an iPhone or Android, download the Extensions App instead.What phone numbers can I link to my Vonage service?You can link any non-Vonage U.S. mobile phone number.Can I link phone numbers to a Toll Free Number or Virtual Number?No. You cannot link a phone number to a Toll Free or Virtual Number. These are add ons to your Vonage service and are not calling plans.Do I still need mobile service if I link a mobile phone to my Vonage service?Yes. You still need your mobile service. Vonage is not a mobile service provider. Linking a mobile phone number to your Vonage service lets make calls from the linked phone for the same rate as your Vonage calling plan. This gives you the flexibility to use your Vonage service when you are not home.Once I link a mobile number to my Vonage service, can I make international calls for free?Calls made from a linked mobile number are billed at the same rates as your Vonage calling plan. If

Troubleshoot Issues. Once setup is complete, your password is your Vonage account number. Click System (at top) and then click Time Adjust Settings (on left)Go to Time Server and enter pool.ntp.org in the NTP Server Address field.Go to Time Zone and make your selection.Go to Daylight Savings Time, if applicable, and make your selection.Click Save. Manually Enter Provisioning Server (Alternative Setup)Copy Provisioning Server URL from Admin PortalLog in to the Admin Portal.Navigate to the extension of the device that was just added.Select the device from the list.Go to the Phone Configuration section, click Refresh, then click Copy to copy the phone’s configuration URL to your clipboard. This is required for the next step.TGP 600Find the phone's IP Address: Press the Menu soft key.Go to System Settings > Status > IPv4 Settings > IP address.Take note of the IP address that appears on the screen. Enable Web Access: Press the Menu soft key.Go to Setting > Handset > Other Option > Embedded Web.Select On, then press the OK soft key. Configure the Phone: Enter the IP address into a web browser on a PC connected to the same network as the phone, then press Enter.Sign in with the following credentials: Username: adminPassword: adminpass or or vonage Click on the Maintenance tab from the top menu.Copy the provisioning URL from the Vonage Admin portal, paste it into the Standard File URL field, and then click Save. The phone will reboot 1-2 times before setup is complete.TGP500/550Find your phone's IP Address: Press the MENU button.Press #501 on the handset or base.Document the IP address, as this is needed for the next step. OrPress the MENU button.Navigate to IP service and then press SELECT.Go to Network setting and then press SELECT.Go to IP settings and then press SELECT.Document the IP address, as this is needed for the next step. Enable Web Access​: Press the MENU button.Press #534 on the handset or base.Verify that On is highlighted and then press SAVE. OrPress the MENU button.Navigate to IP service and then press SELECT.Scroll to Network setting and then press SELECT.Scroll to Embedded web and then press