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Simpler design for your everyday banking needs With HSBC Online Banking, you can securely bank anywhere with an internet connection, on any device. Holistic banking experience See all your transactions and in-depth account details summarised on one dashboard. Comprehensive investment portfolio Manage your investments with ease on our user-friendly interface. Enhanced banking services Enjoy greater control of your own banking preferences such as setting transfer limits and auto-payments. HSBC HK App: One touch and you're in With HSBC HK App, you can: manage your everyday banking needs anytime, anywhere log on seamlessly across Online and Mobile Banking, Easy Invest and Reward+ get live help via 'Chat with us', 24/7 tailor quick actions, account list and app mode to your liking, and hide your balance to protect your privacy Key features Bank smartly and securely online Remarks There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies. HSBC Global Transfers is an instant transfer to self-named or third-party overseas HSBC accounts exclusively available to HSBC Global Private Banking, HSBC Premier Elite, HSBC Premier and HSBC One customers. It is free of charge to HSBC Global Private Banking, HSBC Premier Elite and HSBC Premier customers exclusively. Please refer here for the list of supported countries.3. The services of changing credit limit and applying for Octopus Automatic Add-Value Service are applicable to credit card only.

At HSBC, security and the protection of customer data is one of our highest priorities. Our aim is to always deliver a safe and secure banking experience at all times, including when we communicate confidential information to customers. We communicate with our customers in a variety of ways depending on their needs and preferences. A personal banking customer may find that we send letters by post or documents and messages that can be accessed when logged into online banking. However, for our business customers and other clients there may be specific methods that we jointly agree are the best way to communicate securely. It is our policy to secure any emails containing information that could pose a risk to you or HSBC if intercepted inappropriately. This reduces the risk of electronic eavesdropping, tampering and mail forgery.For help and support, refer to the Further guidance and support section.IndividualsMost personal banking customers will receive messages from HSBC by post or via their online banking service. Our online banking facility provides a high level of security whether you log on using a desktop or laptop computer or an HSBC app on your mobile device. Make sure that the padlock symbol is displayed in the address bar when accessing the online banking website – this indicates that the connection is secure. You should still take all reasonable precautions to keep your login details safe, such as never telling anyone your password.Personal customers - such as some private banking clients, for example - may receive encrypted emails from us. We currently support the use of two solutions to send these encrypted emails: Voltage SecureMail and Proofpoint Encryption Email. Where possible Voltage SecureMail is being replaced by Proofpoint Encryption Email.For further information and user guides, refer to the Further guidance and support section, or contact the HSBC representative that sent you the encrypted email.How to distinguish which solution was used?When you receive a notification email in your inbox that you have received an encrypted email, examine the footer. It will clearly state which service was used to contact you.The first time you receive an encrypted email via Proofpoint Encryption or Voltage SecureMail, for either solution you will be prompted to set up an account and register your log-in credentials. Setting up an account is easy. There is no need to provide any bank details or any other financial information. Registering with Proofpoint Encryption Email:Proofpoint will ask

Investment channels Subscribe and redeem Wealth Management Product in the relevant section on the HSBC China Mobile Banking app or at any of our branches. If you're not an HSBC China customer, you can book a consultation appointment online or visit us at a branch in person. Scan the QR code to download the HSBC China Mobile Banking App Register/Log on to Online Banking Leave your contact details with us and we'll be in touch in 1-2 business days Call us 400-820-3090 (8:30-17:30, Mon - Fri) Please dial the country code of mainland China +86 if you are calling from overseas, Hong Kong SAR, Macau SAR, or Taiwan Wealth Management Product Sales License Frequently asked questions 1. What is a Wealth Management Product? 2. How to categorise Wealth Management Products by investment nature? 3. How to categorise Wealth Management Products by operation modes? 4. How to categorise Wealth Management Products by raising methods? You may also be interested in Risk Disclosure and Disclaimer

For your name, password, and to answer a security question. As long as you keep the notification email sent by HSBC, you will be able to sign into Proofpoint and view the encrypted email again at a later date, for up to one month.Registering with Voltage SecureMail:You will simply be asked to provide a username and password of your choice and will be assigned a personalised security image. You will see this image every time you receive an email via Voltage SecureMail from your HSBC representative, so you can be confident the encrypted email is from us. Once you have set up your account, you will be able to log in and view your encrypted emails at any time.Further guidance and support:For further guidance on how to open the initial Proofpoint Encryption and Voltage SecureMail encrypted email sent by your HSBC representative, please refer to: Proofpoint Encryption step-by-step user guide (PDF 602KB) Proofpoint Encryption quick reference guide (PDF 374KB) Proofpoint Encryption mobile and tablet user guide (PDF 543KB) Voltage SecureMail step-by-step user guide (PDF 616KB) Voltage SecureMail quick reference guide (PDF 260KB) Terms and conditions (PDF 122KB)For further support, please contact the HSBC representative that sent you the encrypted email.CompaniesWhen sending emails to our business customers or other external organisations, HSBC leverage a Classification to identify the sensitivity of the content of the email. By using this Classification label we will send email via either Voltage or Proofpoint Encrypted mail or by using TLS. Transport Layer Security (TLS), an industry-standard encryption protocol that ensures email is transmitted securely over the internet. TLS must be enabled on the mail servers of both the sender and receiver.For further information about TLS, download the Transport Layer Security guidance document (PDF 157KB).

Generating and using Digital Secure Key codes To access online banking, and validate certain transactions inside online banking you’ll need to generate a Secure Key code. If you haven’t yet activated your Digital Secure Key, you should do that first. Once you’ve activated the mobile app, your physical Secure Key will stop working. You can continue to use your Digital Secure Key through your mobile app. Make sure the time setting on your device is set to 'Auto' so the Digital Secure Key works. Log on to online banking with Digital Secure Key 1. Launch the HSBC Bahrain app (you need to have activated your Digital Secure Key). Select ‘Generate a code’ from the bottom of the screen. 2. Select ‘Log on to online banking’ from the available options. 3. Enter your 6-digit PIN (or use biometrics if enabled on your device). As a security measure, an incorrect PIN will generate an invalid security code. 4. Your security code will be displayed. Enter the security code on the online banking logon page. Verify transactions with Digital Secure Key 1. Launch the HSBC Bahrain app (you need to have activated your Digital Secure Key). Select ‘Generate a code’ from the bottom of the screen. 2. Select ‘Transaction Signing’ from the available options. 3. If you select ‘Transaction signing’ you will be asked to confirm the last 4 digits of the beneficiary account number before proceeding. 4. Enter your 6-digit PIN (or use biometrics if enabled on your device). As a security measure, an incorrect PIN will generate an invalid security code. 5. Your security code will be displayed. Use the security code to verify your transaction in online banking. Re-authentication 1. Launch the HSBC Bahrain app (you need to have activated your Digital Secure Key). Select ‘Generate a code’ from the bottom of the screen. 2. Select ‘Re-authenticate code’ from the available options. 3. Enter your 6-digit PIN (or use biometrics if enabled on your device). As a security measure, an incorrect PIN will generate an invalid security code. 4. Your security code will be displayed. Enter the security code on